FAQ

Customs By Unique – Frequently Asked Questions (FAQ)

Q: What products do you offer?
A: We specialize in custom apparel, embroidered items, tumblers, hats, gifts, and personalized creations for individuals, businesses, and special events.

Q: How do I place a custom order?
A: Simply send us your design idea, logo, inspiration photo, or customization details, and we'll work with you to create your perfect item.

Q: Do you offer embroidery and DTF printing?
A: Yes! We offer both professional embroidery and DTF (Direct-to-Film) printing services on a variety of products.

Q: How long does processing take?
A: Processing times vary depending on the order size and customization, but most orders are completed within 7–14 business days.

Q: Do you accept rush orders?
A: Rush orders may be available depending on our current workload. Please contact us before placing your order.

Q: Can I use my own logo or design?
A: Absolutely! We can customize your order using your business logo, artwork, or personal design.

Q: Do you offer refunds or exchanges?
A: Because our products are custom-made, refunds and exchanges are generally not available unless there is an error on our part.

Q: How can I contact Customs By Unique?
A: Send us a message through our website or social media pages, and we'll be happy to assist you.

Customs By Unique – Creating custom pieces that are as unique as you are! ✨💕